Support

Need a hand with Sage & Bloom Journal? We are happy to help.

Email: hello@sageandbloomjournal.com (we usually reply within two to three business days)

If you are struggling

You do not have to carry heavy feelings alone. If you are in immediate danger, please call your local emergency number (911 in the US).

In the US: call or text 988 (the 988 Suicide & Crisis Lifeline), or chat online. Free, private, and open 24 hours a day.
In the US: text HOME to 741741 (Crisis Text Line). Free and open 24 hours a day. Your phone company's message rates may apply.
Outside the US: Find a Helpline lists free, confidential lines by country.

Inside the app, open Need support?. It is on the Home screen, in Settings, and while you write.

Common questions

Where is my journal stored?

On your phone only. There are no accounts and no cloud sync in Version 1.

How do I keep my journal safe if I lose my phone?

Open the app, tap the gear on Home, then Save my journal. Save the file to Google Drive, iCloud Drive, or Files. It also helps to turn on iCloud Backup (iPhone) or Google backup (Android) in your phone's settings.

How do I move my journal to a new phone?

Save a backup file on your old phone. On the new phone, open the app and tap I have a backup to restore (or Settings, then Restore from a backup). The same file works on iPhone and Android.

I restored a backup. Where is my Premium?

Premium belongs to your Apple or Google account, not to the backup file. Open Go Premium and tap Restore purchase.

How do I cancel Premium?

In your phone's store account. On iPhone: Settings, your name, then Subscriptions. On Android: Google Play, then Payments and subscriptions. Cancelling stops future charges. Nothing you wrote is deleted, and you can still read everything.

What happens to my entries and goals if Premium ends?

Nothing is deleted. You can read and edit everything. You just cannot add more than the free limits: 3 goals, 1 vision board with 9 photos, and entries up to 1,000 characters.

I did not get my reminders.

Check that notifications are allowed for Sage & Bloom in your phone's settings, and that battery saver is not stopping the app. Then open the Reminders tab and tap Save my rhythm again.

I have a code from a friend or a launch offer.

Open Go Premium and tap Have a code?. On iPhone, a code screen opens. On Android, codes are redeemed in the Google Play Store, and then you come back and tap Restore purchase.